Shipping policy

Nestbeauty Shipping Policy

At Nestbeauty, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process, dispatch, and deliver orders placed through the Nestbeauty website within the United Arab Emirates (UAE).

By placing an order with Nestbeauty, you agree to the terms of this Shipping Policy.

1. Delivery Areas

Nestbeauty currently offers delivery within the United Arab Emirates, subject to courier availability.

We aim to deliver to all major UAE locations, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

Certain remote areas, restricted-access locations, or areas outside standard courier routes may have different delivery times or additional charges.

2. Order Processing

Orders are normally processed after successful payment confirmation or, where applicable, confirmation of a Cash on Delivery order.

Orders are generally processed within [1–2 business days].

Orders placed on weekends or UAE public holidays may be processed on the next business day.

During sales, promotional campaigns, product launches, or periods of unusually high order volume, processing may take longer than usual.

We will make reasonable efforts to keep you informed of any significant delays.

3. Estimated Delivery Times

Estimated delivery times within the UAE are:

  • Dubai: [1–2 business days]
  • Abu Dhabi: [1–3 business days]
  • Sharjah: [1–2 business days]
  • Ajman: [1–2 business days]
  • Umm Al Quwain: [2–3 business days]
  • Ras Al Khaimah: [2–3 business days]
  • Fujairah: [2–3 business days]

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer during public holidays, promotional periods, severe weather, courier disruptions, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges will be displayed during checkout before you complete your purchase.

Nestbeauty may offer:

  • Standard delivery charges will be 15dhs, and deliver above order value of 200dhs will be free.
  • Promotional or discounted shipping
  • Cash on Delivery, where available

Shipping fees and free-shipping thresholds may change from time to time.

The applicable shipping fee shown at checkout will apply to your order.

5. Cash on Delivery

Where Cash on Delivery ("COD") is available, customers may pay for eligible orders when they are delivered.

COD may be subject to:

  • No minimum order amount required for COD orders, COD orders will be confirmed by call before processing.
  • An additional service fee
  • Certain product or location restrictions
  • Courier availability

The applicable COD terms and charges, if any, will be displayed during checkout.

Customers are expected to provide a valid telephone number and be available to receive the order.

6. Order Tracking

Where tracking is available, Nestbeauty or our delivery partner may provide you with a tracking number or delivery notification.

You can use the tracking information to monitor the status of your shipment.

If you have not received your order within the estimated delivery period, please contact our customer service team.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Building or villa number
  • Street or area
  • Apartment or office number, where applicable
  • Emirate
  • Mobile telephone number
  • Any useful delivery instructions

Nestbeauty is not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If an order needs to be re-delivered because incorrect information was provided, additional delivery charges may apply where permitted.

8. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

If you are unavailable at the time of delivery, the courier may contact you to arrange another delivery attempt.

If an order cannot be delivered after reasonable attempts because the customer is unavailable or cannot be contacted, the order may be returned to Nestbeauty.

Additional shipping charges may apply if a new delivery needs to be arranged.

9. Delayed Deliveries

Although we aim to meet the estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

  • UAE public holidays
  • Severe weather
  • Traffic or road restrictions
  • Courier operational issues
  • Incorrect delivery information
  • High order volumes
  • Customs or regulatory requirements, where applicable
  • Events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you.

10. Damaged Packages

Please inspect your package when it arrives.

If the outer packaging appears significantly damaged, please take photographs or videos before opening it, where possible.

If the product inside is damaged, defective, leaking, broken, or otherwise affected, please contact Nestbeauty as soon as possible.

Please provide:

  • Your order number
  • Photographs or video of the package
  • Photographs or video of the affected product
  • A description of the issue

Your request will be reviewed in accordance with our Return & Refund Policy.

11. Missing or Incorrect Items

If your order is missing an item or you receive an item that you did not order, please contact us as soon as possible.

We may ask you to provide photographs of the package and products received so that we can investigate the issue with our fulfilment or delivery partner.

Where the issue is confirmed, Nestbeauty will provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.

12. Multiple Items in One Order

Depending on product availability and fulfilment requirements, items from the same order may occasionally be shipped separately.

If your order is split into multiple shipments, you may receive separate delivery notifications.

Any applicable shipping charges will be displayed at checkout.

13. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact Nestbeauty as soon as possible.

We will attempt to cancel the order if it has not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our Return & Refund Policy.

14. Undeliverable or Returned Shipments

An order may be considered undeliverable if:

  • The delivery address is incorrect or incomplete.
  • The recipient cannot be contacted.
  • The recipient repeatedly refuses delivery.
  • The courier cannot access the delivery location.
  • The delivery is otherwise unsuccessful after reasonable attempts.

If the package is returned to Nestbeauty, we will contact you where possible to determine the next steps.

Additional delivery charges may apply for re-shipping where the failed delivery was caused by information or circumstances attributable to the customer.

15. Free Shipping Promotions

From time to time, Nestbeauty may offer free shipping promotions based on minimum order values or specific promotional conditions.

Unless otherwise stated, free-shipping promotions may not apply to:

  • Certain remote locations
  • Cancelled or returned orders
  • Orders that do not meet the required minimum value
  • Certain promotional or restricted products

The conditions of each free-shipping promotion will be displayed at the time of the offer.

16. International Shipping

At this time, Nestbeauty [does not offer international shipping / offers international shipping to selected countries].

If international shipping becomes available, additional shipping fees, delivery times, customs duties, taxes, import charges, and other applicable requirements may apply.

Customers will be responsible for any charges that are legally payable by the recipient, unless otherwise stated at checkout.

17. Contact Us

If you have questions about your delivery or shipping, please contact us:

Nestbeauty

Email: [nestbeautyofficial@gmail.com]

Phone/WhatsApp: [Insert Phone/WhatsApp Number]

Address: [Insert UAE Business Address]

Website: [Insert Website URL]

Customer Service Hours: [Monday To Friday]

We will make reasonable efforts to respond to shipping enquiries as quickly as possible.

18. Changes to This Shipping Policy

Nestbeauty may update this Shipping Policy from time to time to reflect changes to our delivery services, courier partners, pricing, business practices, or applicable laws.

The updated policy will be published on our website with the revised effective date.

Last Updated: [15/09/2026]