Refund policy

Nestbeauty Return & Refund Policy

At Nestbeauty, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

This Return & Refund Policy applies to purchases made through the Nestbeauty website and is intended for customers in the United Arab Emirates (UAE).

1. Eligibility for Returns

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product received is materially different from what you ordered.
  • The product qualifies for a return under applicable UAE consumer-protection laws.
  • Nestbeauty has specifically authorised the return for another reason.

To be eligible for a return, the product should generally be:

  • Unused and unopened.
  • In its original packaging and condition.
  • Complete with all original accessories, labels, seals, and promotional items, where applicable.
  • Accompanied by proof of purchase or order details.

2. Cosmetics, Beauty and Hygiene Products

For health, hygiene, and safety reasons, opened, used, tested, or unsealed cosmetics, skincare, personal-care, fragrance, and beauty products may not be eligible for return or refund, except where the product is defective, damaged, incorrect, or applicable law requires otherwise.

We recommend checking the product carefully before opening any protective seal or packaging.

3. Damaged or Defective Products

If your order arrives damaged or you believe a product is defective, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Your name and contact details
  • A description of the issue
  • Clear photographs or videos showing the product and packaging, where applicable

Nestbeauty may review the information and may request additional photographs, videos, or other information to assess the issue.

If the product is confirmed to be damaged, defective, or incorrectly supplied, we may, at our discretion and subject to applicable law:

  • Replace the product;
  • Provide a refund; or
  • Offer another appropriate remedy.

4. Incorrect Product

If you receive a product different from the one you ordered, please contact us before